Haleon: Delivering a Future-Ready Hybrid MSP & Services Procurement Model at Global Scale

Guidant delivered a rapid transition across the UK, US, Canada, Puerto Rico, and Italy, completing programme discovery and cutover within six weeks. The implementation encompassed approximately 12,000 worker transitions and a fully redesigned Fieldglass configuration to simplify routing and integrate SoW management.

Following go-live, an extended hyper-care period ran across Q1 to resolve technology integration challenges and safeguard a smooth global launch. During this period, the team resolved more than 4,000 ServiceNow tickets, stabilising workflows and removing friction for hiring managers across all regions, while simultaneously driving continuous improvement work throughout the programme.

To increase control, reduce risk, and improve quality of outcomes, Guidant rebuilt the governance and supply-chain structure from the ground up:

• Supplier rationalisation: Approximately 70 suppliers consolidated into a unified managed supply-chain model
• Clear engagement routes: Spanning contingent, SoW, and services procurement
• Worker reclassification: 150+ workers moved into compliant engagement types, one of the most significant risk-mitigation efforts of the year
• Audit remediation: More than 100 items supported or remediated across 12+ global audits
• Supplier governance: Annual regional review of service worker suppliers established, driving correct classification, enhanced visibility, cost reduction, and risk mitigation
• Screening redesign: UK agency worker pre-employment screening relaunched, strengthening control while keeping checks proportionate and business-enabling
• SoW change framework: Supplier-driven drafting replaced with a collaborative, technology-enabled process aligned to best practice

Together, these changes created a stronger, more strategic supplier ecosystem fully aligned with Haleon’s governance standards and long-term risk appetite.

The programme delivered major efficiency improvements across every part of the operating model:

• 14,250+ service actions fulfilled in 2025 by a small specialist team, significantly reducing burden on local hiring teams and improving cycle times
• 150+ auto-notification categories rationalised, reducing noise and improving manager action rates
• 40% reduction in SoW change requests through end-to-end process redesign
• 60% reduction in SoW supplier invoice submission time
• VMS approval workflows reviewed and optimised across the business, delivering transparent, role-appropriate visibility

These changes created a cleaner, more predictable operating rhythm across all programme areas and materially improved the day-to-day experience for hiring managers globally.

Guidant operates as a trusted advisor to hiring managers and stakeholders across the business, providing upfront triage and strategic workforce counsel to shape demand and select the right route-to-talent. This includes guiding decisions across contingent labour and Services Procurement / SoW, helping teams access scarce capability and deliver project-based outcomes, while preventing misclassification and improving transparency and workflow design to deliver better outcomes faster.

This model enables confident decisions, accelerates delivery through the right pathways, and strengthens a compliant, future-ready flexible workforce capability across Haleon.

A shared commitment to continuous improvement has enabled ongoing investment in the programme beyond the core operating model, including targeted hiring manager engagement campaigns, the development of a refreshed programme identity to drive further alignment, and roadshows designed to increase awareness and early engagement across the business.

This reinforces a shared-investment ethos and deepens alignment to Haleon’s long-term transformation roadmap. It is a model designed not just to run, but to evolve.