Customer success story

Adapting to change to manage a high-profile hiring drive

Supporting a US government contractor with a fast-moving COVID-19 contact-tracing hiring programme, adapting quickly to increased demand, remote onboarding requirements and urgent public-sector delivery timelines.

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Impact at a glance

A flexible payrolling and co-sourcing solution delivered at speed. Supporting a high-profile hiring drive with remote onboarding, rapid scaling and real-time reporting.

3,800+

Candidates contacted during the hiring process

~300%

Increase in people due to be payrolled

500

People co-sourced and onboarded in two weeks

400

Additional workers onboarded over three months

100%

Remote onboarding of workers

Programme impact: Guidant’s ability to adapt to quick turnaround times and flexible solutions resulted in further collaboration and expansion of the relationship.

GovernmentClient sector

50.7bn EURCompany revenue

101,000Employees

USRegion supported

The Situation

Supporting a long-standing MSP client with a critical public-sector opportunity.

A long-standing client relationship

This US government contractor has been our MSP client since 2007, with payrolling services added to the program in 2017.

A high-profile contact-tracing programme

In May 2020, the client had the opportunity to bid for a project to run the COVID-19 contact-tracing program for a US state.

A need for rapid payrolling support

To succeed, the company needed a payrolling partner that could support the project and approached us to collaborate on the tender bid.

Client profile

50.7bn EUR

The client is a US government contractor with 50.7 billion EUR in company revenue and 101,000 employees.

Programme focus

COVID-19

Guidant supported a contact-tracing hiring drive, providing payrolling, co-sourcing, vetting, onboarding and reporting support.

The Challenge

Delivering at speed while project requirements changed rapidly.

Following the governor’s public announcement of the partnership with the US government contractor on 1 May, the team had to move extremely quickly to get the first cohort of workers ready by 6 May. This needed to be achieved during the early stages of the pandemic, when remote onboarding was not yet the norm.

Fast public launch

The project moved quickly after the governor’s public announcement, creating an urgent need to prepare workers within days.

Remote onboarding

Workers needed to be onboarded remotely at the beginning of the pandemic, when this approach was not yet standard practice.

Increased hiring volume

Initial worker numbers increased significantly as demand for the project spiked, with the number of people due to be payrolled almost quadrupling.

Changing project requirements

The process for sourcing suitable candidates had to be refined and fine-tuned throughout the course of the project.

Public and media scrutiny

Real-time reporting and visibility were essential because the project came under extreme public and media scrutiny.

The Solution

A flexible payrolling and co-sourcing collaboration built around urgent delivery.

Following a successful bid, Guidant worked with a trusted affiliate to deliver the initial payrolling of 300 individuals for COVID-19 contact tracing. As the scope changed, the support became a co-sourcing collaboration, combining resourcing expertise, candidate networks and contacts provided by the state.

01 Initial payrolling support +

Guidant worked with a trusted affiliate to deliver the initial payrolling of 300 individuals for the COVID-19 contact-tracing programme.

02 Co-sourcing collaboration +

As the scope changed, the project became a co-sourcing collaboration, using Guidant’s resourcing expertise and candidate networks alongside contacts provided by the state.

03 Candidate engagement +

The team contacted individuals with job descriptions and role details, then managed vetting and screening for those who declared an interest.

04 Vetting and background checks +

Guidant managed all vetting and screening activity, including background checks, to support the urgent onboarding requirements.

05 Remote onboarding +

The team was responsible for the onboarding process, delivering it remotely during a period when remote onboarding was not yet the norm.

06 Project work and payrolling +

Guidant managed the project work and payrolling in its entirety, supporting an increase from 300 to 1,200 workers by the end of the project.

07 Process refinement +

With the ever-changing nature of the project, sourcing processes were refined and fine-tuned throughout the course of the programme.

08 Real-time reporting +

The client and the state were given access to real-time data, allowing them to monitor each individual’s progress during the hiring cycle with clarity and visibility.

Results

The team delivered against urgent timelines while scaling support as demand increased.

The first cohort of workers was ready by 6 May, despite the short timeframe and the need for complete remote onboarding. As project requirements increased, Guidant was tasked with co-sourcing and onboarding 500 people within the first two weeks, then continued to co-source and onboard an additional 400 workers for a further three months.

3,800+

Candidates contacted

500

Onboarded in two weeks

400

Additional workers onboarded

1,200

People due to be payrolled

100%

Remote onboarding

First cohort delivered at speed

The first cohort of workers was ready by 6 May, just days after the governor’s public announcement on 1 May.

Rapid two-week delivery

Guidant co-sourced and onboarded 500 people within the first two weeks, meeting the urgent need from the state to hire quickly.

Continued workforce support

Due to the success of the programme, Guidant continued to co-source and onboard an additional 400 workers for a further three months.

Significant candidate engagement

In total, more than 3,800 candidates were contacted by the team to support the project.

Clear progress visibility

Real-time data gave the client and the state complete clarity and visibility of each individual’s progress during the hiring cycle.

Expanded relationship

The success of the engagement resulted in further collaboration and expansion of the relationship with the government contractor.

The contact-tracing work has now been integrated into vaccine customer services management.

Programme impact

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